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Business Systems Support Officer

  • 492920
  • St Leonards
  • Administration
  • Maximum Term Full Time
  • Closing at: Dec 31 2021 at 23:55 AEDT

About HammondCare

HammondCare are the leaders in aged and dementia care, we seek to improve the quality of life for people in need through palliative care, rehabilitation and mental health services for older people.

Our Mission and Motivation is reflected in our passion to serve people with complex health or aged care needs, regardless of their circumstances.

About the role

This position will provide effective end user support, perform system administration and auditing tasks in the CRM (Salesforce), Microsoft Teams, Microsoft Office platforms and HammondCare systems.

The Business Systems Support Officer may also be required to work alongside Hiring managers to assist after the initial onboarding from the manager with ongoing training, monitoring and support to users to ensure quality control and that all members of the Dementia Centre are onboarded into all HammondCare Systems and processes efficiently and effectively.

Your day to day will include

  • Complete the auditing and support for the core applications and systems used across Service Delivery including Salesforce, Microsoft Teams, Microsoft 365 distribution lists and Sharepoint 
  • Common issues are turned into FAQ’s or lessons learnt and shared with managers for them to implement change management within their teams
  • Review and report auditing statistics on data entered into the CRM, support requested and solved in either a fortnightly or monthly basis to managers responsible for driving change
  • Provide these auditing and data reports to help management drive change management decisions
  • Support Hiring Managers in the onboarding of staff to the CRM and HammondCare systems
  • Prepare and format training and systems guides to support Hiring Managers in the onboarding of staff for all core systems
  • Develop and maintain close relationships with managers and teams, fostering an environment of innovation and sharing of good practice
  • Other adhoc duties as requested

About you

  • Capacity to undertake sound auditing of data
  • Ability to collate and provide succinct and accurate data reports
  • Strong knowledge of CRM systems
  • Ability to develop sound internal working relationships with all levels of staff
  • Demonstrate initiative and proactive approach with assigned tasks
  • Time management and organisational skills
  • Commitment to engage and align with HammondCare’s Christian Mission, Motivation and Mission in Action.


  • Previous experience of CRM use in an NGO
  • Skills specifically in Salesforce, Microsoft 365, Microsoft Teams and Sharepoint
  • Demonstrated ability to work well independently and work well with other staff members
  • Attitude of service
  • Resilience and flexibility to learn as the role evolves
  • Click here to download a copy of the position description


  • Flexible Working Hours – We have core business hours, but the start and finish times are negotiable with your manager.
  • Market comparative package with the added salary sacrificing benefits of working for a not for profit.
  • Corporate Benefits – Reduced Healthcare memberships, reduced gym memberships etc. Too many to list, but available on our website.

Ready to make a change? Apply Now!

All shortlisted applicants for these positions will be asked to consent to a criminal record check.  



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