About us  

HammondCare is a not-for-profit, independent Christian charity that is passionate about improving the quality of life for people in need. As one of Australia’s most innovative health and aged care providers, we aim to set the global standard of relationship-based care for people with complex needs. HammondCare provides care primarily through hospitals, residential care homes and home-based care as well as services for dementia support, community palliative care, rehabilitation, positive aging and older persons’ mental health. 

About the role  

The role of Senior Finance Officer ensures that billing, electronic claiming, receipting, reconciliations, monthly statements (including Home Care Package, and Tax Invoices), and month end activities are carried out in a timely and accurate manner and in accordance with relevant legislation. The Senior Finance Officer will also be providing operational support with account enquiries relating to billing, statements, and debt collection.

This role is a permanent full-time position based at St Leonards.  Working from Home (WFH) arrangements are available to team members, subject to meeting the requirements of the role and operational needs. 

What we can offer you

We care about your wellbeing at HammondCare and as a result offer a wide range of health and lifestyle benefits including: 

• NFP salary packaging ($15,900 tax free) plus meals and entertainment benefit (up to $2,650 tax free)
• Additional leave purchase options and 14 weeks paid parental leave
• Flexible working options, including hybrid arrangements
• Discounts on everyday products and services
• Discounted healthcare memberships - access to network of fitness centres and pools for employees and families
• Free access to independent counselling support for employees and families
• Health & Wellbeing programmes
• Reward & Recognition programmes
• Referral bonuses
• Career and professional development opportunities

 Key Responsibilities include

• Review and resolve anomalies / variances in a timely manner
• Prepare, review and process the invoicing/billing of fees and contributions in line with legislation and/or agreements
• Processing of reimbursements and refunds/discharges in a timely manner
• Generate Statements/Invoices in line with HammondCare procedures
• Reconciliation of funding received and prepare estimation of billing for the end of month
• Prepare Activity statements in accordance with HammondCare procedures
• Support the centralised debt collection team with account and debt related queries.
• Process payments including cash, cheques, EFT, direct debits and credit card in the appropriate system. Issue receipts as required. Prepare reconciliations and journal entries as required.
• Investigate and respond to account enquiries via phone, email and mail within documented timeframes. Enquiries may be received from staff, clients, residents, financial representatives, Government Departments and other third parties. Enquiries may include but are not limited to querying of cash or cheque receipts, fee structures, refunds and explanation of statements processed.
• Data Analysis with some data entry to identify trends and matters to be investigated further.
• Appropriate escalation and follow-up actions to other members of the Finance teams as required.
• Present a friendly and professional face to external enquirers and internal HammondCare staff
• Ad hoc projects as required: Including increase in adoption of work orders across the business and enhancements to exception reporting.

About You 

• Minimum of a Certificate IV in Accounting / Management / Business Administration or equivalent
• Minimum of 3 years’ experience in a similar finance roles including accounts receivable, billing, and collections
• Excellent communication skills, both verbal and written
• Negotiation skills, with a customer focused approach
• Ability to handle difficult and sensitive conversations with empathy, patience and professionalism
• Immediate to advanced computer skills, specifically MS Office (Outlook, Word, Excel)
• Ability to work independently and as part of a team.
• Experience in aged care highly regarded

To Apply 

If you are ready to make a difference with HammondCare, Apply Now! 

Pre- Employment Checks  

All short-listed applicants for these positions will be asked to consent to a criminal record check and references.

HammondCare is committed to creating an inclusive workplace that promotes and values diversity and inclusion. We strive on creating an equal employment environment where everyone from any background can be themselves.