About us  

HammondCare is a not-for-profit, independent Christian charity that is passionate about improving the quality of life for people in need. As one of Australia’s most innovative health and aged care providers, we aim to set the global standard of relationship-based care for people with complex needs. HammondCare provides care primarily through hospitals, residential care homes and home-based care as well as services for dementia support, community palliative care, rehabilitation, positive aging and older persons’ mental health. 

About the role  

The role of Admissions Manager – Home Care plays a key role in advancing HammondCare’s Mission and Mission in Action by leading teams of Care Advisory Partners (CAP’s) to deliver high-quality, client-centred intake and onboarding experience. The role combines frontline assessment responsibilities with leadership and business development functions to drive growth, enhance client satisfaction and strengthen referrer and stakeholder networks.

This role supports strategic growth by overseeing Home Care Package (HCP) and Commonwealth Home Support Program (CHSP) admissions, refining onboarding processes, and developing team capability.

Key Focus Areas

• Lead and develop a high-performing team to achieve regional growth and admissions targets
• Oversee the end-to-end admissions process, ensuring efficient, personalised and timely onboarding
• Build and maintain strategic relationships with internal and external stakeholders to support referral pipelines
• Drive continuous improvement in customer experience, intake systems, and assessment processes
• Monitor and report on key performance indicators and business development initiatives

This role is a permanent full-time position which can be based at either Sydney metro, Central Coast or Newcastle.

What we can offer you

We care about your wellbeing at HammondCare and as a result offer a wide range of health and lifestyle benefits including: 

• NFP salary packaging ($15,900 tax free) plus meals and entertainment benefit (up to $2,650 tax free)
• Additional leave purchase options and 14 weeks paid parental leave
• Flexible working options, including hybrid arrangements
• Discounts on everyday products and services
• Discounted healthcare memberships - access to network of fitness centres and pools for employees and families
• Free access to independent counselling support for employees and families
• Health & Wellbeing programmes
• Reward & Recognition programmes
• Referral bonuses
• Career and professional development opportunities

 Key Responsibilities include

• Team Leadership and Performance
• Client Assessment and Onboarding
• Business Development and Referral Engagement
• Process Improvement and Service Innovation
• Compliance, Governance and Risk Management
• Care Transition and Handover
• Stakeholder Engagement & Relationship Management
• Market Research & Competitive Analysis
• Financial & Performance Metrics

About You 

• Commitment to engage and align with HammondCare’s Christian Mission, Motivation and Mission in Action
• Formal qualifications in a care-related discipline (minimum Certificate IV with additional micro-credentials; Diploma or Degree preferred)
• Demonstrated experience conducting comprehensive assessments in a home care or aged care setting
• Proven leadership experience with the ability to develop teams and manage performance, including experience leading and managing a team including remotely, as well as experience operating effectively in a multi-site environment
• Sound knowledge of Aged Care Act; Home Care Packages Program Operational Guidelines; Aged Care Quality Standards and My Aged Care Portal and referral pathways
• High-level communication and interpersonal skills with an ability to engage clients and stakeholders at all levels
• Strong planning, time management and organisational skills
• Analytical capability to use data to inform decisions and improve service delivery
• Proficiency in client management systems and Microsoft Office
• Current driver’s licence, reliable vehicle, and willingness to travel

To Apply 

If you are ready to make a difference with HammondCare, Apply Now! 

Pre- Employment Checks  

All short-listed applicants for these positions will be asked to consent to a criminal record check and references.

HammondCare is committed to creating an inclusive workplace that promotes and values diversity and inclusion. We strive on creating an equal employment environment where everyone from any background can be themselves.